At EG Living, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.egliving.ae and use our services. By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Personal Information
We collect personal details that you provide voluntarily, such as:
- Name – for identification and communication purposes
- Email Address – for order confirmations, customer support, and marketing updates (if opted in)
- Phone Number – to contact you regarding orders, inquiries, or support requests
- Billing & Shipping Address – to process transactions and deliver orders
- Payment Information – processed securely through third-party payment providers (we do not store your financial details)
Non-Personal Information
We also collect certain non-personal data automatically, including:
- Device Information - such as device type, operating system, and browser version
- IP Address - for security, fraud prevention, and analytics
- Website Activity - pages visited, time spent, and interactions with our content
- Referring Website - the site that led you to our website
2. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
- Order Processing: To manage and fulfill purchases, including payment transactions and delivery.
- Customer Support: To assist with inquiries, returns, refunds, and other service requests.
- Marketing & Promotions: To send promotional emails, special offers, and updates (only if you opt-in).
- Website Improvement: To analyze user behavior and enhance website design, content, and functionality.
- Legal & Security Measures: To prevent fraud, unauthorized access, and ensure compliance with legal obligations.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. These technologies help us:
- Recognize returning visitors and remember preferences
- Track website performance and identify popular content
- Provide relevant advertisements through third-party services
You can manage or disable cookies in your browser settings. However, disabling cookies may affect your experience on our website.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Service Providers: Third-party vendors who assist with payment processing, order fulfillment, and customer support.
- Legal Authorities: If required by law, court order, or legal process.
- Marketing & Analytics Partners: To help us analyze trends, measure ad performance, and optimize our services.
All third parties are required to maintain the confidentiality and security of your data.
5. Data Security Measures
We take reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse, including:
- Encryption of sensitive data during transmission
- Secure servers with firewalls and monitoring systems
- Access controls to limit who can handle your information
While we strive to safeguard your data, no system is completely foolproof. Always take precautions when sharing information online.
6. Your Rights & Choices
You have the right to:
- Access & Update your personal information by contacting us.
- Opt-Out of marketing emails by using the unsubscribe link in our emails.
- Request Data Deletion under applicable laws (where permitted).
If you wish to exercise any of these rights, please contact us.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We recommend reviewing their policies before sharing personal information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Your continued use of our website after changes indicates your acceptance of the updated policy.